Support

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FAQ

Getting started

What is BlurDrop?
BlurDrop lets you hide a photo, video, or text behind a blur, share a single link with someone, and receive a video of their face at the exact moment the content is revealed — stitched into a split-screen reel. No feed, no followers, no DMs: sharing happens only through links you send yourself.
Does the other person know they're being recorded?
Always. Before anything plays, the viewer sees a full-screen notice that their camera will record their reaction, and nothing starts until they tap "Enable camera & react" and grant camera permission themselves. There is no silent recording.
Do my friends need the app to see my challenge?
Yes — reacting requires the app, because the reaction is recorded with the camera in sync with the reveal. Your link opens a preview in the browser and takes them to the App Store or Google Play; after install the link carries them straight to your challenge.
Who can open my challenge link?
Anyone with the link. There's no public feed, so the challenge stays between you and whoever you share the link with — but if you post it publicly, anyone who finds it can open it and react. Users you've blocked can't open your challenges.

Recording & privacy

Who can see my reaction?
Only the person who sent you the challenge. Reactions are never public, never searchable, and never shown to other users. The author can export the composite video — just like they could screen-record any video call — so only react to people you trust.
Can I retake my reaction?
Once, unless the challenge was sent in Authentic mode — then the first take is final and you'll see a note about it before recording. Cancelling instead of submitting closes the challenge for you permanently.
What is Authentic Mode?
A PRO feature for challenge creators: the viewer gets exactly one take, no retakes, and is told before recording. It guarantees the reaction you receive is their genuine first one — no rehearsals, no do-overs.
Do you use facial recognition?
No. We record your face and voice to deliver your reaction and to moderate for safety, but we don't run facial recognition, we don't build faceprints or biometric templates, and we don't use recordings to identify you or to build advertising profiles.
What if I don't want to be recorded?
Then don't proceed — nothing is recorded until you explicitly enable the camera and start the reveal yourself. You can close the challenge instead; opening a link never records you. If you change your mind mid-way, you can cancel before submitting and nothing is saved.
Where is my data stored?
All content and account data are stored on servers in the European Union. Details are in our Privacy Policy, and you can delete everything at any time via the data deletion page.

Challenges & moderation

How long does a challenge last?
Challenges expire and are archived after 30 days. Composite reels are kept for about 2 days after creation, so export anything you want to keep in time.
Why is my challenge "under review"?
Every challenge is screened automatically when it's created. Until it passes, the blur never lifts — no one can reveal or react to it. Content flagged for manual review is assessed by our team; most serious categories are hidden automatically while under review. We aim to process reports within 24 hours.
What can't I share?
Anything sexual, content that sexualizes or endangers minors, violence or gore, hate, harassment, self-harm content, other people's private information, illegal material, spam, or content that infringes others' rights. Using the blur to expose someone to prohibited content leads to removal and a ban.
How do I delete a challenge?
Home → My challenges → the challenge → Delete. Deleting a challenge frees a slot and permanently removes all reactions received to it — for both sides.
How do I block or report someone?
You can report any challenge, reaction, or profile from within the app. You can also block a user — a blocked user can no longer open your challenges or interact with you.

PRO & billing

What does PRO include?
10 challenge slots instead of 3, longer challenges, Authentic Mode, captions on media challenges, watermark-free downloads, and higher-quality output.
How much does PRO cost?
Currently $4.99/month or $29.99/year in the US; prices vary by region and are shown in the app. Payments are processed by the App Store or Google Play, so we never see your card details.
How do I cancel my PRO subscription?
Subscriptions are managed by Apple or Google: iOS — Settings → your name → Subscriptions; Android — Play Store → profile → Payments & subscriptions. Cancel at least 24 hours before renewal. Deleting the app does not cancel a subscription.
Can I get a refund?
Refunds are handled by Apple or Google under their policies, since they process the payment. We generally can't issue refunds directly.
How do I restore my PRO purchase?
Use Restore purchases in the app — it's available right from the paywall. If PRO still doesn't activate, contact us with your username and we'll help.

Account & safety

How old do I have to be?
At least 13, or the higher minimum age of digital consent in your country. We ask for your date of birth at sign-up and remove accounts we believe belong to underage users.
Do you moderate content?
Yes: an age gate at sign-up, automated screening before any reveal, manual review of reported or borderline content, blocking and reporting tools, and account enforcement. We have zero tolerance for child sexual abuse material — it results in an immediate permanent ban and reporting to the authorities as required by law.
How do I delete my account?
In the app: Settings → Account → Delete account — or via the web form at blurdrop.com/delete. Deletion is processed after a 30-day grace period, after which your data and media are removed (with limited legal/safety records retained for a limited time). An active PRO subscription becomes inactive.